- Acceptance of TermsAgreement to Terms
By accessing or using TradesConnect, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
Changes to TermsWe reserve the right to modify these terms at any time. We will notify users of significant changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the new terms.
- Platform Use and RestrictionsPermitted Use
You may use TradesConnect only for lawful purposes and in accordance with these terms. You agree not to use the platform in any way that could damage, disable, overburden, or impair our services.
Prohibited ActivitiesYou may not: post false or misleading information, impersonate others, engage in fraudulent activities, violate any applicable laws, or interfere with the platform's security features.
Account ResponsibilityYou are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
- Services and BookingService Marketplace
TradesConnect is a marketplace that connects homeowners with service professionals. We do not provide the actual home services and are not responsible for the quality, timeliness, or outcome of services provided by professionals.
Booking ProcessWhen you book a service, you enter into a direct contract with the service professional. TradesConnect facilitates this connection but is not a party to the service agreement.
Payment ProcessingWe may facilitate payment processing between users and professionals. All payments are subject to our payment terms and the terms of our payment processors.
- User Content and ReviewsContent Ownership
You retain ownership of content you post on TradesConnect. However, by posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content in connection with our services.
Review GuidelinesReviews and ratings must be honest, accurate, and based on your actual experience. We reserve the right to remove reviews that violate our guidelines or are suspected to be fake or fraudulent.
Content ModerationWe may, but are not obligated to, monitor and remove content that violates these terms or is otherwise objectionable. We reserve the right to refuse or remove any content at our discretion.
- Liability and DisclaimersService Disclaimer
TradesConnect is provided 'as is' without warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of user-generated content or the quality of services provided by professionals.
Limitation of LiabilityTo the maximum extent permitted by law, TradesConnect shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform or services.
Professional ResponsibilityService professionals are independent contractors. We do not control their work, methods, or results. Any disputes regarding services should be resolved directly with the professional.
- Account TerminationTermination by User
You may terminate your account at any time by contacting our support team. Upon termination, your access to the platform will cease, though some information may be retained as required by law or our policies.
Termination by TradesConnectWe may terminate or suspend your account immediately if you violate these terms, engage in fraudulent activity, or for any other reason we deem necessary to protect our platform and users.
Effect of TerminationUpon termination, all licenses granted to you will terminate, and you must cease all use of the platform. Sections regarding liability, indemnification, and dispute resolution will survive termination.
- Governing Law and DisputesGoverning Law
These terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any legal action arising from these terms must be brought in the courts of Ontario.
Dispute ResolutionWe encourage users to contact us first to resolve disputes. If informal resolution fails, disputes will be resolved through binding arbitration in accordance with the Arbitration Act of Ontario.
Class Action WaiverYou agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.