- Information We CollectPersonal Information
We collect information you provide directly to us, such as when you create an account, book a service, or contact us. This includes your name, email address, phone number, postal address, and payment information.
Service InformationWhen you use our services, we collect information about your service requests, communications with professionals, ratings and reviews, and preferences.
Automatically Collected InformationWe automatically collect certain information about your device and usage, including IP address, browser type, operating system, and how you interact with our platform.
- How We Use Your InformationService Provision
We use your information to provide, maintain, and improve our services, process transactions, and facilitate connections between homeowners and professionals.
CommunicationWe may use your information to send you service-related notifications, updates about your bookings, promotional materials, and customer support communications.
Safety and SecurityWe use your information to verify identities, prevent fraud, ensure platform safety, and comply with legal obligations.
- Information SharingWith Service Professionals
We share relevant information with service professionals to facilitate your service requests, including your contact information and project details.
With Service ProvidersWe may share information with third-party service providers who help us operate our platform, process payments, or provide customer support.
Legal RequirementsWe may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
- Data SecuritySecurity Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
EncryptionWe use encryption to protect sensitive information transmitted to us over the internet and stored on our systems.
Access ControlsWe limit access to personal information to employees and contractors who need the information to perform their job functions.
- Your Rights and ChoicesAccess and Correction
You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us.
Data DeletionYou may request deletion of your personal information, subject to certain legal and business requirements.
Communication PreferencesYou can opt out of promotional communications by following the unsubscribe instructions in emails or updating your account preferences.
- Cookies and TrackingUse of Cookies
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage.
Cookie ManagementYou can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
AnalyticsWe use analytics services to understand how users interact with our platform and improve our services.